Refund policy

We can only accept the return of Parfums de Marly products purchased through our official website within 28 days after the delivery date, provided they are not used and sealed in their original packaging.

The order must be returned in its entirety including complimentary gifts (excluding the 1.5ml samples) in order to receive a full refund. Discovery Sets cannot be returned or exchanged.

The return shipping costs will be at the expense of the customer.

To initiate a return, kindly contact us on our contact form and our Customer Care team will be pleased to assist you.

Please do not destroy or discard a product, even if you suspect it is defective or damaged, before contacting our customer service department. Doing so may affect your eligibility for a refund or replacement.

*Please note: Engraved items are not eligible for exchange or return.

We can only accept the exchange of Parfums de Marly products purchased through our official website parfums-de-marly.com within 28 days after the delivery date, provided they are not used and in their original packaging. Discovery Sets cannot be returned or exchanged. The return shipping costs will be at the expense of the customer.

The order must be returned in its entirety including complimentary gifts (excluding the 1.5ml samples).

Discovery Sets cannot be returned or exchanged.

Please note that orders from Bulgaria are not eligible for return, exchange or refunds.

Items purchased from our official website cannot be returned in boutiques. For any return or exchange request, we invite you to contact our customer care team through our contact form.